Efficient processes with Microsoft Dynamics 365 Business Central

from Thomas Frei

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Case Study

User report

Cloud

MSD365

Intercity Group Video Case Study

Cross-Location «Modern Workplace» Concept

The Intercity Group, consisting of the operating companies Colliers Switzerland AG, Hugo Steiner AG, Intercity Vermarktung AG, and Wüst und Wüst AG, is a family-owned business that has stood for independent real estate expertise since 1954.

They are locally rooted, regionally present, and internationally connected. At nine locations, experienced specialists are committed to serving clients’ real estate needs. Despite its size, the Intercity Group places great importance on maintaining its independence and a strong, family-oriented company culture.

From 7 Systems to 1 – How Intercity Group Optimized Its Processes with Boss Info

Efficiency and Scalability with a Microsoft-First Strategy

The Intercity Group operates across various real estate markets that are subject to significant fluctuations. Fast, simple, and secure access to business-critical data is therefore essential. At the same time, the company’s financial IT ERP core infrastructure consisted of seven different systems that needed to interact with each other. This resulted in high operating costs, complex processes, and increased maintenance efforts.

The challenge was to implement a modern, cloud-based platform that would enable both efficiency and scalability. Concrete solutions presented during the very first meeting were convincing – leading to the decision to partner with Boss Info.

Photo from the shoot with Intercity Group

Agile and Collaborative Partnership with Boss Info

Choosing the right IT partner was a key factor for success. From the very beginning, Boss Info impressed with its extensive expertise. The experienced project manager from Boss Info immediately addressed the specific needs of Intercity Group, quickly earning their trust.

Initial Situation

Complexity without Control.

Before partnering with Boss Info, the Intercity Group operated with seven different IT systems, which led to high maintenance costs and inefficient processes. Accessing business-critical data was often cumbersome and lacked the flexibility required by a modern real estate company.

To optimize processes and unify its system landscape, the Intercity Group adopted a «100% Microsoft First» strategy.

Solution

One System. Fully Connected. Microsoft-First.

The implementation followed a «design to cost» approach to make optimal use of the available budget. Boss Info implemented Microsoft Dynamics 365 Business Central as the central platform for the Intercity Group. The solution was complemented by two specially developed modules as well as proven standard extensions:

bossMWST (Optimization of VAT processes)
bossPayment (Simplified payment processing)
bossBI Cube (Business intelligence and reporting)
Copilot (In debtor management)

The rollout was conducted using an agile approach and tailored to the specific needs of the Intercity Group.

Benefits

The implementation of Microsoft Dynamics 365 Business Central led to significant improvements:

25% reduction in operating costs – Savings of over USD 125,000 per year due to fewer licenses and lower maintenance expenses.
More efficient processes – Customer inquiries to the service desk decreased by 40%, as employees can complete tasks more independently.
Higher productivity – More projects can be handled with the same number of employees.
Flexible data access – Whether on laptop, tablet, or smartphone, employees can work anytime, anywhere.
Smarter finance workflows – not just faster.

What our customer says

Boss Info was the only Microsoft partner who understood our needs from the very first meeting. They came prepared, knew our business and had the right answers from the start.

Mike Oppliger, CIO, Intercity Group

Thanks to the cloud solution and the new modules, we were able to automate many processes. Today, we can handle more projects without increasing our staffing levels.

Chedin Amami, Head Service Desk, Intercity Group

Conclusion: A Future-Proof and Scalable IT Solution

With the successful implementation of Microsoft Dynamics 365 Business Central, the Intercity Group has taken another key step toward full digitalization. The collaboration with Boss Info enabled an agile rollout that delivered increased efficiency and cost savings.

Intercity Group now benefits from a standardized, cloud-based IT infrastructure that is both future-proof and flexibly scalable. Choosing Boss Info as a partner proved to be the right decision, thanks to their deep expertise and practical, hands-on approach.

Intercity Group nutzt Dynamics 365 Business Central

Intercity Group – Real Estate Expertise with Tradition

The Intercity Group is a family-owned business that has stood for independent real estate expertise since 1954. With nine locations across Switzerland, the group combines strong local roots with regional presence and international reach. Thanks to a team of experienced specialists, the Intercity Group offers comprehensive real estate services and is committed to delivering expert-driven results for its clients. The company culture is defined by independence, innovation, and strong team spirit.Motivated professionals ensure sustainable and successful outcomes for clients, partners, and shareholders through their deep expertise.

Learn more about Intercity Group

Headquarters of Intercity Group in Zurich

Any questions about this inspiring case study?

We’ll be happy to assist you.

Thomas Frei

Sales Manager