Noventiq accelerates digital transformation with NetSuite and Boss Info

from Private: Sebastian Bennecke

Case Study

ERP

Streamlining Global Growth with a Unified ERP

Initial Situation: A Growing Global Player Without a Unified Backbone

Noventiq, formerly known as Softline Holding plc, is an international technology powerhouse headquartered in London, operating in nearly 60 countries. With services spanning digital transformation, cybersecurity, and IT strategy, the company serves both enterprise clients and SMBs across diverse industries and regions including emerging markets.

Driven by active M&A strategy and rapid international growth, Noventiq faced a major operational challenge: the absence of a central ERP system. Instead, the organisation relied on a patchwork of local solutions, making global consolidation slow, error-prone, and resource-intensive.

To remain competitive and scale further, Noventiq needed one central source of truth: one system, one process across all regions.

The Challenge: Harmonising Global Operations Across 60 Countries

Operating in over 60 countries brought a multitude of complexities. Varying local systems, diverse financial regulations, and regional compliance requirements made unified reporting nearly impossible. The lack of real-time visibility into global operations hindered strategic decision-making and created bottlenecks in revenue recognition and consolidation.

Additionally, Noventiq faced:

High dependency on manual processes
Resource constraints for handling increasing transactional volumes
The need for strict compliance with international standards to maintain partnerships with major vendors like Microsoft, AWS, and Google

The company had evaluated several ERP providers, including SAP, before selecting Oracle NetSuite for its flexibility and scalability.

Why Boss Info? A Trusted Partner for International Implementation

Noventiq chose Boss Info following a recommendation from Oracle, and an initial pilot project in 2018 sealed the decision. Boss Info impressed with deep NetSuite expertise, strong international project capabilities, and a highly collaborative approach.

The collaboration has since evolved into a long-term partnership built on trust, flexibility, and a shared results-oriented mindset.

More aboutNetSuite

More about NetSuite

The Solution: Tailored NetSuite Implementation with Full Ecosystem Coordination

We implemented a fully customised NetSuite ERP system that now serves as Noventiq’s financial backbone, focusing on:

Global Financial Consolidation

With a 60% focus, efficient reconciliation is key to financial stability and successful revenue cycle management. Standardized processes support reliable, data-driven decision-making.

CSP Process Automation

A fully automated solution processes Microsoft reconciliation files, analyses subscription data, and creates NetSuite transactions based on tenant ID, customer, and billing periods. The system integrates with Noventiq’s Active Platform to handle consumption charges and generate corresponding sales entries in NetSuite streamlining billing operations at scale.

Localisation & Ecosystem Management

To meet regional regulatory requirements, Boss Info coordinated a global ecosystem of localisation partners. From India to Eastern Europe, Boss Info oversaw local rollouts, ensuring consistency and compliance across all implementations.

Platform & System Integrations

Key integrations included:

CRM Creatio for global customer management
DowJones Integration for automated risk checks, syncing real-time compliance data into NetSuite and CRM
Active Platform for subscription lifecycle management
Legacy ERP Bridging to support countries still operating local systems

These integrations were critical in harmonising business processes and ensuring a smooth transition to the new ERP environment.

Results: Doubling Revenue with the Same Resources

Thanks to the new system, Noventiq was able to:

Double its revenue without increasing headcount
Reduce billing cycles and manual input through automation
Achieve real-time visibility into global operations
Standardise decision-making across departments and regions
Ensure compliance with major technology partners and local regulations
Strengthen risk management with integrated, auditable processes

The cloud-based solution proved especially valuable during the COVID-19 pandemic: with all operations fully digital, the company maintained efficiency and continuity while others struggled.

A Remarkable Journey of Transformation

Noventiq’s internal project manager emphasised the strength of the core project team, consisting of five to seven finance experts, and praised the hands-on support from Boss Info consultants throughout every phase.

What impressed me most was how Boss Info guided us through uncharted territory. We didn’t have a legacy ERP, so everything had to be built from scratch from processes to integrations. Their flexibility and professional approach made a complex transformation feel manageable.

Leandro Gallelli, CFO, Noventiq

With our central European location, multicultural team, and Russian-speaking consultants, we were uniquely equipped to manage the project’s geographic and linguistic complexity including early implementations in Moscow, while corporate language remained English.

Sebastian Bennecke, Head of NetSuite Delivery, Boss Info

Next Steps: Scaling Innovation and Growth

Noventiq continues to expand its product and service portfolio, aiming for sustained growth beyond general IT market trends. Future plans include:

Deepening NetSuite capabilities with additional modules
Scaling operations into new markets
Leveraging data insights from the ERP to drive innovation

Boss Info remains a strategic partner in this journey, supporting Noventiq as it sets new standards in international IT service delivery.

About Noventiq

Noventiq (formerly Softline Holding plc) is a global digital transformation and cybersecurity provider headquartered in London. With 6,400+ employees and operations in nearly 60 countries, Noventiq partners with leading technology vendors to deliver customised, secure, and scalable IT solutions across diverse industries. The company is known for its innovation, cultural diversity, and strong commitment to employee development and customer success.

More information about Noventiq

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