Your Direct Path to Our Support
Looking for support? Our experienced support team is here to assist you quickly and efficiently – by phone, ticket, or remote access.
How to Reach Us
If you ever need assistance, we’re here for you. Our service desk provides personal and professional support for all questions regarding our products and services. Contact us today:
- Hotline +41 844 844 120
- Email fhccbeg@obffvasb.pu
We look forward to speaking with you – whether it’s to improve your existing ICT infrastructure or to optimize your workflows and processes, our specialists are happy to assist you.
Incidents and MaintenanceBe the First to Know!
Current Incidents and Maintenance
Want to know if there’s an ongoing incident or planned maintenance? On our Incidents and Maintenance page, you’ll find the latest updates.
Which issue do you need help with?
Microsoft Dynamics 365 (Business Central / NAV, Supply Chain Management / F&SCM / AX and SQL)
+41 844 844 120
fhccbeg@obffvasb.pu
Available: Monday–Friday 7:00–12:00 and 13:00–17:00
bossERP
+41 62 917 00 00
obffrec@obffvasb.pu
Available: Monday–Friday 08:30–11:30 / 13:30–17:00 (Friday until 16:00)
bossSalary
+41 62 917 00 00
obfffnynel@obffvasb.pu
Available: Monday–Friday 08:30–11:30 / 13:30–17:00 (Friday until 16:00)
Oracle (NetSuite, JD Edwards)
+41 41 922 28 28
gvpxrg-ovpbz@obffvasb.pbz
Available: Monday–Friday 8:00–17:00
Document management, workflow and BPM (dg archive & BPM inspire)
+41 41 729 62 21
qzf-fhccbeg@obffvasb.pu
Available: Monday–Friday 8:00–12:00 and 13:00–17:00
STEPS (Step Ahead)
+41 62 886 50 30
fgrcnurnq@obffvasb.pu
Available: Monday–Friday 8:00–12:00 and 13:30–17:00 (Friday until 16:00)
Portals, intranet, collaboration & specialist applications
+41 31 958 00 06
pbyynobengvba@obffvasb.pu
Available: Monday–Friday 8:00–12:00 and 13:00–17:00
bossZoll app
You will find various forms of assistance, contact details and setup support for our bossZoll app on the following website:
ICT infrastructure (servers, networks, security, telephony, cloud, ADVISbox, ADVIScloud, ADVISbundle)
+41 31 850 16 40
flfgrz@obffvasb.pu
Available: Monday–Friday 7:30–12:00 and 13:00–17:00
Billing
Expenses for support services are billed via ongoing maintenance contracts (SLA, Service Level Agreement) or according to expenditure on the basis of the generally applicable hourly rates. If you have not yet concluded a maintenance contract for your company with Boss Info, obtain non-binding advice and benefit from discounted support rates.
Immediate help+41 844 844 120fhccbeg@obffvasb.pu
Remote Support
With remote support, we can assist you quickly and efficiently directly on your PC or Mac. Simply call our support team at +41 844 844 120 and download the TeamViewer remote support software. You will then be asked by our support staff to provide your personal access code over the phone. Once that’s done, we can help you resolve your issue directly.
Support Ticket System
With our modern ticket system, you can submit support requests and incidents 24/7. The service customer portal gives you a clear overview of the current status and progress of your support requests.
We’re happy to create access to the service customer portal for you. Please contact our service desk/support.
Your Service Desk Team
We provide fast, straightforward, and highly professional support.
Our Team: Irene Ledermann, Nadine Stampfli, Gerald Schubardt, Markus Fiechter, Johanna Winkelmann, Petra Scheidegger and Fabienne Biffiger.
Are you already familiar with our service customer portal? Discover all its benefits here.
Do you have any questions?
Contact Us!
