AI in ERP: How Boss Info Is Upgrading JD Edwards with a proprietary AI Layer

What Does the Solution Look Like for JD Edwards Users?

Through a chat interface, users can interact with the ERP system using natural language. Questions such as «What is the item number for this product?» are answered automatically as the AI independently searches the relevant tables in the system and returns the results.

More complex operations, known as orchestrations, allow users to initiate multistep business processes, such as creating a sales order, directly through chat.

Data Security in AI for ERP: Access Rights, Control and Human in the Loop

One of the most sensitive issues when using AI in enterprise systems is data protection. Simon Krieger emphasizes that Boss Info takes a fundamentally different approach to data protection than many other providers: «There are many solutions where the AI has access to everything and then decides what to display based on the user. In my view, that’s the wrong approach, because the AI can be outwitted that way.»

With the Boss Info platform, the opposite is true: Access rights are controlled entirely through the JD Edwards user profile. The AI sees only what the respective user is authorized to see in the System and nothing more. «If an employee does not have access to financial data, then the AI cannot retrieve that data either. Not because we forbid it, but because JD Edwards technically does not allow it.»

Evaluation Framework: How Boss Info Ensures Quality

A well-known risk of using language models is known as hallucination, generating answers that sound plausible but are simply incorrect. How does Boss Info address this?

«You can never rule it out entirely,» Krieger candidly admits. «But we’ve significantly reduced it through prompt engineering. All figures and data output by the AI must be based on real data from the system. The AI is not allowed to make anything up.» In addition, the team has developed an evaluation framework that continuously tests the quality of the model’s responses. Within the chat itself, users can compare the AI’s responses with the actual system data at any time. «If you want to be absolutely sure, you can check it at any time.»

Local vs. Cloud: Data Sovereignty Is Gaining Importance

When it comes to choosing an AI model, Boss Info has observed a clear trend: As soon as customers hear that data will be transferred to a cloud environment, questions arise. «The first reaction is always: Where is my data going?» reports Krieger.

Boss Info is therefore currently testing the operation of AI models on its own servers. The company is using Qwen 3, a model developed by the Chinese company Alibaba. «Yes, it’s from Alibaba,» Krieger says outright. «But because it’s installed locally, no data leaves the premises. That’s the key point.»

The Boss Info platform is designed to function independently of the model used. Private and public cloud LLMs, on-premises installations, and hybrid setups are all possible. «I see the future in small, specialized models that run on our own servers and are optimized for specific use cases,» Krieger says.

AI doesn’t replace people – it changes the way they work

Toward the end of the conversation, Krieger addresses a question that causes uncertainty in many companies: Does AI change the work of employees who use the ERP system on a daily basis?

His answer is clear: «Everyone always says that AI replaces people. In my view, that’s wrong. What’s changing are the tasks, not the people. Repetitive, tedious tasks will decrease. In their place, skills such as formulating precise queries, critically evaluating AI outputs, and identifying meaningful applications will take center stage. AI takes over what’s time-consuming and error-prone. Humans remain responsible for making judgments.»

It’s no coincidence that Boss Info doesn’t offer ready-made solutions but instead works with customers to develop use cases. «Every customer needs something different,» says Krieger. «That’s why we created the MCP platform, where we work with the customer to develop exactly what’s needed.»