Advancing with NetSuite: How Boss Info Rescues the Wholesaler ICON Outdoor from a Service Crisis

Optimized ERP System at ICON Outdoor: How Boss Info Convinced with NetSuite

The Challenge: Profitability and Growth Despite Industry Pressure

During the COVID-19 pandemic, ICON Outdoor AG – a Swiss B2B trading company for outdoor and sports products – had to realign its business. Demand skyrocketed, and the old system could no longer keep up. Under these new circumstances, the goal was to establish efficient warehouse management, fast and accurate order processes, and streamlined order fulfillment. Additionally, accounts receivable and payable needed to be simplified and further automated. The overarching objective was to increase profitability and speed based on reliable data. By integrating with both large and small partners, ICON Outdoor aimed to strengthen customer relationships and automate order processing as much as possible. This would enable the company to handle significantly more sales with a stable workforce.

What Was Implemented: Comprehensive Optimizations

During the system analysis, it quickly became evident that the previous setup had several weaknesses, particularly in meeting Switzerland’s country-specific requirements. Boss Info addressed these issues during the transition phase and expanded NetSuite with key functionalities:

• Full takeover and ongoing support of the entire NetSuite ERP system.
• Development and maintenance of customer interfaces, including continuous optimization based on evolving needs.
• Extensive automation of ordering processes.
• Integration with data hubs: Major partners use data hubs and require data in specific formats. This data can now be extracted from the ERP system in the required structure.
• Adaptation of the system to Swiss requirements, such as 5-rappen rounding, QR code printing, and VAT functionalities, using the Swiss Localization Value Add-on Solution.