NetSuite: The SaaS ERP for international IT companies

NetSuite is one of the world’s leading cloud-based business software suites for ERP/finance, CRM, and BI. The fully web-based solution can also be used on mobile devices and supports informed decisions in real time thanks to integrated business intelligence. As a true cloud-first platform, NetSuite always stays up to date, grows flexibly with your organization, and enables seamless mapping of international corporate structures across multiple companies, countries, and currencies with OneWorld.

  • The world’s most widely used cloud ERP with over 35,000 customers
  • Future-proof thanks to cloud releases (twice a year)
  • Over 190 currencies, 27 languages, tax law in >100 countries
  • Oracle Datacenter – highest security standards, choice of location
  • Faster time-to-value
  • Transparency & controllability in real time (BI/Dashboards)
  • International scalability (currencies, languages, taxes)
  • Localization per country, e.g. SwissLoc
  • AI support with bossDocs
  • Less manual effort (integrated processes, workflows)
  • Compliance-by-Design (audit-trails, rolles)

These customers already trust Boss Info

Challenges in the IT-Industry

Are you aware of these challenges?

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Internationalisierung
Multiple locations, currencies, intercompany reconciliations, and local closings increase operational complexity.

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Manual Processes & Media Breaks
Manual work and Excel create media breaks. Transparency decreases, and reporting is delayed.

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Compliance & Standards
Ensuring adherence to all requirements and regulations such as GDPR, audit trails, IFRS/local GAAP, and SOX must be properly managed.

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Scalability & M&A
New entities require rapid onboarding.
Expand services without jeopardizing operational stability.

Industry Solution

What matters for IT service providers when choosing an ERP system

NetSuite maps the core processes of IT companies end to end. From quoting to project and resource planning, time tracking, and ticketing/incidents, all the way to invoicing (T&M/fixed price) and recurring subscriptions/managed services. Built-in BI dashboards provide real-time insights into utilization, margins, SLA and project KPIs; workflows automate approvals, billing, and revenue recognition. Through SuiteCloud, you can seamlessly integrate PSA/ITSM, eCommerce, and BI – reducing system breaks and manual effort.

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Three reasons why industry solutions deliver value faster for IT companies

  1. Ready to go instantly with IT best practices
    You get preconfigured IT processes out of the box: special bids, installed base, SLAs/maintenance contracts, trade-ins, manufacturer and distributor integrations, as well as seamless workflows from helpdesk to invoicing. The result: less customization, shorter project timelines, and faster, measurable outcomes.
  2. More efficient through seamless end-to-end processes
    Industry-proven extensions on top of standard ERP eliminate system breaks – from quoting to service/ticketing to billing. This means less manual work, higher data quality, faster closing cycles, and greater transparency in daily operations.
  3. Faster go-live, faster ROI
    Clear standards and scalable modules built from numerous IT references accelerate decision-making and secure time-to-value.

Real-world insight

Noventiq: Global ERP rollout with NetSuite & Boss Info

Noventiq, a global provider of digital transformation and cybersecurity services, needed a central ERP system that could scale across more than 60 countries. Together with Boss Info, NetSuite was implemented as a cloud-based, flexible platform. The focus was on global financial consolidation, automation of the CSP process (including integration with the Active Platform), localizations via an international partner network, and integrations with CRM and compliance checks.

The result: standardized processes, more efficient revenue cycle management, real-time transparency, and doubled revenue output with the same level of resources.

NetSuite is particularly well-suited for these IT companies

  • IT service providers and system integrators with project and service business (T&M/fixed price, SLAs, field service, resource planning)
  • Managed Service Providers (MSPs) with subscriptions, recurring revenue, and ticketing/incidents
  • Software vendors with professional services, support contracts (SLAs), and international growth
  • Resellers/integrators with hardware/spare parts business (procurement, inventory, serial numbers, RMAs, bundles)
  • IT companies with multiple entities/locations (OneWorld: multi-company/-country/-currency)
  • Companies with high integration needs (PSA/ITSM, eCommerce, BI) and a desire for standardized workflows
  • International companies expanding to Switzerland (Schweizer Lokalisierung: VAT, rounding, withholding tax)

Why Boss Info is your NetSuite partner for the IT industry

As an IT company ourselves, we understand the requirements of IT service providers, system integrators, and software vendors firsthand. We know the processes, ecosystems, and compliance requirements. Boss Info delivers solutions that work efficiently and effectively in practice – thanks in part to our industry engagement, user groups, and roundtables. For international companies expanding to Switzerland, we offer out-of-the-box solutions for Schweizer Lokalisierung:

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  • IT-specific processes: project business, field service, ticketing/incidents, device management, subscriptions/managed services
  • Swiss localization: bossVAT, rounding, withholding tax – ideal for international companies expanding to Switzerland
  • User groups/roundtables: continuous exchange of knowledge, with industry best practices constantly incorporated
  • Delivery capability: over 40 migration projects per year and a proven bossMethodik for structured, fast implementations

Still have questions?

FAQs about NetSuite for the IT industry

With NetSuite OneWorld: intercompany transactions, consolidation, local closings, and multiple currencies/countries are supported out of the box. Unified master data, real-time dashboards, and standardized processes ensure transparency and faster closings.

Boss Info provides a proven Swiss localization for NetSuite: accurate VAT handling, rounding logic, and withholding tax, including reporting. Ideal for international companies starting operations in Switzerland – compliant and quickly productive.

Through SuiteCloud/APIs and proven connectors. We design the integration architecture and seamlessly connect PSA/ITSM, ticketing, BI, and e‑commerce platforms – end-to-end from quoting to time/effort tracking to invoicing, without any system breaks.

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Portrait Lukasz Jankowski

Lukasz Jankowski

Head of Team NetSuite Projects

+41 41 922 28 28
yhxnfm.wnaxbjfxv@obffvasb.pbz

Roland Rüegg

Executive Board, Head of Sales & Deputy Head of Business Unit Oracle

+41 41 922 28 28
ebynaq.ehrrtt@obffvasb.pbz